Remero Privacy Policy
1. Who we are
Remero is provided by Meroviq. For privacy questions or requests, contact us at support@meroviq.com.
2. Information we collect
We collect only the information needed to provide, secure, maintain, and improve Remero. Depending on how you use the app, this may include:
| Category | Examples | Source |
|---|---|---|
| Account and app identifiers | Firebase Authentication user identifier, anonymous account identifier, app session identifiers, and related authentication metadata. | Generated when you use Remero. |
| User-provided app content | Names or labels you enter, messages or notes you create, photos you choose or capture, and thumbnails generated for app display. | Provided by you through Remero. |
| Cloud-stored app data | Firestore records and Firebase Storage files needed to save and display your Remero content across app sessions. | Generated from your use of app features. |
| Purchase and entitlement data | Google Play product identifiers, purchase tokens, transaction-related metadata, and premium entitlement state. | Provided by Google Play and processed when you purchase or restore premium features. |
| Support and deletion request data | Your email address, support messages, user ID or support ID, and information needed to verify and process a request. | Provided by you when you contact us. |
| Technical and security data | Service logs, request metadata, device/app technical information, IP address, security events, and error information processed by our service providers to operate and protect the service. | Generated automatically when the app or backend services communicate. |
3. Information we do not intentionally collect
Remero does not intentionally collect precise location, contacts, microphone recordings, health data, government identifiers, or payment card numbers. Payment processing is handled by Google Play; we do not receive your full payment card details.
4. Photos and device permissions
If you choose to add a photo, Remero may ask for access to your camera or photo library using the permission flow provided by your device operating system. We use photos only to provide the app feature you requested, such as saving and displaying the person or memory entry you create. You can change app permissions in your device settings.
5. How we use information
- to provide, operate, and maintain Remero;
- to save, display, and restore the content you create in the app;
- to authenticate app sessions and maintain account continuity;
- to verify premium purchases and restore premium entitlement;
- to process account and data deletion requests;
- to provide support and respond to inquiries;
- to protect the app, prevent abuse, debug issues, and maintain service security;
- to comply with legal obligations and enforce our terms.
6. Service providers and sharing
We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
We may share or process information with service providers that help us operate Remero, including Google Firebase and Google Cloud services, Google Play services for purchases and premium entitlement verification, and support tools used to respond to inquiries.
We may also disclose information if required by law, to protect rights and safety, to prevent fraud or abuse, or in connection with a merger, acquisition, or transfer of assets, subject to appropriate notice where required.
7. International processing
Remero may use service providers that process information in countries other than where you live. Where applicable law requires safeguards for international transfers, we rely on appropriate contractual, technical, and organizational safeguards provided by our service providers or required by law.
8. Data retention
We retain app account data and user-created content while your account or app profile is active or as needed to provide Remero. When you delete your account, we delete or de-identify associated app account data and user-created content, unless we need to retain limited information for legitimate reasons such as security, fraud prevention, backup integrity, legal compliance, dispute resolution, or purchase/accounting records.
Backup copies, logs, and security records may remain for a limited period before deletion according to our operational and provider retention cycles.
9. Account and data deletion
You can delete your Remero account and associated data in the app through Settings > Delete Account. If you cannot access the app, you can request deletion through our public deletion page: Account and Data Deletion.
Deletion requests may require information that helps us identify the correct account, such as your Remero user ID, support ID, or the email address used in your support request.
10. Security
We use administrative, technical, and organizational measures designed to protect information, including Firebase security controls, access restrictions, and encrypted transmission where supported. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Children
Remero is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to Remero, contact us at support@meroviq.com.
12. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also have the right to withdraw consent where processing is based on consent. To make a request, contact support@meroviq.com or use the account deletion page where applicable.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this site with a new effective date. If changes are material, we will provide additional notice where required.
14. Contact
Meroviq
Email: support@meroviq.com
Supplemental Notice for Users in the EEA, United Kingdom, and Switzerland
This section supplements the Remero Privacy Policy and applies to users located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland to the extent required by applicable data protection laws.
Controller
The controller of your personal data is Meroviq. You can contact us at support@meroviq.com.
Legal bases
| Processing purpose | Legal basis |
|---|---|
| Providing Remero, saving and displaying your content, maintaining account continuity, and restoring app sessions. | Performance of a contract or steps taken at your request. |
| Processing photos or content you choose to add to Remero. | Performance of a contract, your direction, and where required, consent. |
| Verifying premium purchases and restoring entitlement. | Performance of a contract, legitimate interests, and legal obligations where applicable. |
| Security, abuse prevention, debugging, service integrity, and fraud prevention. | Legitimate interests in protecting Remero and users. |
| Responding to support, privacy, and deletion requests. | Performance of a contract, legitimate interests, and legal obligations. |
| Compliance, legal claims, accounting, and required recordkeeping. | Legal obligations and legitimate interests. |
Your rights
Subject to applicable law, you may have the right to request access, correction, deletion, restriction of processing, portability, or objection to processing. You may also withdraw consent where processing is based on consent. You may contact us at support@meroviq.com.
International transfers
We use providers such as Google Firebase, Google Cloud, and Google Play, which may process personal data outside the EEA, United Kingdom, or Switzerland. Where required, we rely on appropriate safeguards such as standard contractual clauses or equivalent transfer mechanisms.
Complaints
You may contact us first at support@meroviq.com. You may also have the right to lodge a complaint with your local data protection authority.
Automated decision-making
Remero does not use personal data for automated decision-making that produces legal or similarly significant effects.